Please choose carefully before purchasing as we are unable to accept returns of DVDs back to our warehouse for any reason.
However, true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If you have received a damaged DVD or you are experiencing issues with playback please contact our friendly customer service team within 90 days of receipt via email, phone or live chat to report your faulty product. Visit our Contact Us page for details.
For a hassle-free experience with your DVD purchase, we recommend taking the following steps:
* Check the movie format of your DVD and if it can be played on your DVD player and television.
* Check if your TV set can receive PAL and NTSC signals.
* Check the zoning of your DVD player and the zoning of the DVD.
NTSC (National Television System Committee) and PAL (Phase Alternating Line) are Television Broadcast formats. NTSC is used in North America, Japan and South America.
PAL is used in Australia, SE Asia, UK and Europe.
Most PAL DVD players and televisions made in the past 5 years or so generally support NTSC playback. This means that they will successfully play DVDs in the NTSC format. However, both the DVD player and the television set must be NTSC capable to allow playback.
The ability of Xbox and PlayStation gaming consoles to playback NTSC format appears to vary from one DVD title to another.
To check if your television set can receive PAL and NTSC signals, refer to your instruction manual or ask at the retailer where you purchased the television. If all else fails, try contacting the manufacturer of your television.
All our DVDs are 'Multi Region' which can be played on all DVD players, unless otherwise specified.
If you have any questions, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.